Position type
Full-time
Location
Rome, On-site
We are seeking an outstanding and hard working Patient Care Coordinator to oversee the daily operations of our international clinic in Rome.
DoctorsinItaly is a purpose-driven startup, founded in 2018 and accelerated by Bocconi University’s startup program.
Our digital platform seamlessly connects culturally competent doctors to those who are part of the international community of travelers, expatriates, and digital nomads and happen to need medical care in Italy.
The post-pandemic world is increasingly digital and borderless, and people will be working, traveling, studying, and living wherever they wish.
Our approach to health care combines people-centered design, smart use of technology, and internationally trained providers who go the extra mile to meet the needs of each patient.
Our patients have access to same-day appointments, virtual care consultations, attentive and thorough follow up.
Our multi-specialty clinic in Rome ─ one of our 12 locations in Italy ─ offers comprehensive care in the heart of the city center, and is specifically dedicated to the international community in Rome.
Services provided include: primary care, family medicine and health check-ups, consultations with specialists in internal medicine, gynaecology, cardiology, gastroenterology, endocrinology, orthopaedics, neurology, dermatology, plastic surgery, and more.
Every day, we are driven by our mission to simplify and streamline the healthcare journey, combining qualified medical assistance with speed and convenience, and lowering the language and cultural barriers to accessing healthcare.
DoctorsinItaly’s success depends on the Patient Care Coordinator to ensure a rapid growth and a consistently amazing experience to users.
You will be responsible for the smooth and effective running of the clinic throughout the day, working with non-emergency patients who require routine medical care for acute and chronic illnesses.
The clinic is in a beautiful location in central Rome, fully renovated, with 3 consultation rooms. The clinical workload is limited, so that the quality of care and attention to patients can be a top priority.
Running a clinic requires you to wear many hats, so you must have adaptability and excellent decision-making skills.
You will interact daily with doctors, patients, and their families to make sure excellent care is provided at all stages, creating positive relationships based on trust and genuine dedication.
You will coordinate the work of doctors and consultants, plan the daily schedule of the clinic, ensure billing and invoicing are accurate.
You will effectively call the shots at the clinic, oversee and train providers on internal guidelines, and ensure a family-like atmosphere is maintained.
You’ll be sharing your clinic management responsibilities with the Ambulatory Nurse.
You will be at the forefront of the clinic, representing the brand and its values in all your interactions.
At the same time, you will be an ambassador for our patients, working directly with them via messaging tools, email, and over the phone, as well as liaising with internal and external stakeholders on their behalf.
With your mastery of our processes and the user experience, you will remove barriers to care and promote collaboration and resolution of open tasks.
Additionally, you will be the point of contact for patient feedback, as well as the one to provide support as requested by the network providers, in collaboration with Operations.
We started DoctorsinItaly with friends and family and those are the kind of relationships we want to maintain, however big we grow.
Using our hands-on experience, we have developed a unique way to match demand and supply in a way that is smarter and more efficient than ever before, meeting the needs of busy doctors and travelers running out and about.
You’ll be working in a financially solid company in a time of tremendous growth.
You’ll work with people who care (a lot!) and give their everything to build something great. Our sleeves are permanently rolled!
You’ll learn so much in such a short time that your head will spin.
Your everyday work will make the difference and you will be an essential part of the team.
You will play a key role in making healthcare more accessible, and in eliminating language and cultural barriers in Italy.
Our top-notch HQ in the heart of Rome (Piazza di Spagna) has natural light, quiet rooms, state-of-the-art hardware, beautiful common spaces and a terrace with a view!
DoctorsinItaly is an equal opportunities employer. We make recruiting decisions based on your skills, not on your age, gender, sex, preferences, religion, ethnicity, lifestyle, or on any part of your identity. We value your commitment to growth, your work ethics, and your empathy towards others.
At DoctorsinItaly we respect all species. There’s always a place for your furry friends at our office.
Made with a steady supply of ☕ by Doctor Today
Doctors in Italy enables providers to deliver telehealth services and allows travelers to connect with licensed providers. Doctors in Italy does not provide medical advice, own or operate medical practices, or supervise clinicians. Get more information about the relationship between Doctorsa and the medical providers.