How DoctorsinItaly works

How DoctorsinItaly works

How DoctorsinItaly works

The fastest way to find a healthcare professional who speaks English in Italy

The fastest way to find a healthcare professional who speaks English in Italy

Find your doctor in 3 steps

1 – Send a request

It only takes a minute to make a request! 

Just answer a few questions so that your request will reach the right professionals.

Type your address or city.

Select “House call” if you wish to find a doctor who can come to your hotel or apartment, or choose “Online” if you prefer to have a video visit.

1 – Make a request

Press the “see a doctor” button or use this link to start. Answer a few questions so that your request will reach the right professionals.

Request an appointment at the doctor’s office, or tap “At Home” to find a doctor who can come to your hotel or apartment, or choose “Online” if you prefer to have a video visit.

2 – Hear back from the doctors

Based on the description you provided, doctors who are able to assist you respond by offering an appointment.

We will message you via WhatsApp or email every time a doctor offers you an appointment. 

3 – Choose and book

For each doctor you can see the price, years of experience, rating, and reviews from actual patients. 

Choose your preferred appointment, pay with credit card or PayPal; no cash needed. 

That’s it. Your appointment is confirmed. The doctor will see you at the scheduled time.

Stay home and see the doctor online, anywhere you are.

Video visit with online doctor

Many common conditions can be treated via video consultation.

See a doctor online and get your digital prescription, without you setting a foot out of the door.

Request a Video Visit

The best way to find a doctor in Italy

Free to use

Booking with us is always free for you

Compare prices

You'll know the cost of the consultation before booking

English guaranteed

All doctors speak English fluently

Trusted doctors

All doctors are vetted and constantly reviewed

See a doctor

Q&A

A space for sharing our experience by answering questions others like you have asked before.

Is DoctorsinItaly a medical service provider?

No. DoctorsinItaly is a digital platform that helps you to find across Italy available doctors who speak English. It is a digital services provider for patients and doctors, and it works as a marketplace. Providers offering their services through DoctorsinItaly are completely independent, and patients are free to choose their preferred provider. We do not recommend or refer patients to a particular professional. Rather, we provide a transparent and fair environment where patients can independently choose their doctor.

How do you guarantee that all providers speak English?

We test each doctor’s level of English, one by one! When a provider applies to join DoctorsinItaly he or she goes through a vetting process, which includes verification of the level of English.

What is the cost to see a doctor?

Each doctor sets the fee for the services he or she provides. We don’t decide their fees, but we do check that they are the same as what local patients pay. Booking the appointment is free of charge for you, there is no extra charge. Learn more about doctors’ prices>

Can I call to book an appointment?

The online request form is the fastest and most effective way to book an appointment through DoctorsinItaly. If you have specific questions that you find no answer to, you can chat with our staff and ask for assistance. Our team cannot take phone calls, but we are happy to assist in any other way.

Can I use EHIC to pay or access free public health services?

No, you can only book private services through DoctorsinItaly. EHIC, Tessera Sanitaria, or other forms of free or subsidized health assistance are available only at public hospitals or medical centers accredited with the Italian National Healthcare.

Can I cancel or reschedule an appointment?

You can always ask to reschedule, and the doctor will do everything possible to accommodate your request. Cancelling an appointment is also possible and free of charge, up to 24 hours before the appointment. However, if you need to cancel less than 24 hours before the appointment, no refund will be issued. You may still be able to reschedule, though, so feel free to contact us whenever you need to make a change.

What happens if the doctor cancels my appointment?

Although very rare, occasionally a doctor is unable to keep a scheduled appointment. In this case, you’ll be offered a set of options: Choose a different time with the same doctor, pick another available appointment with any of the other doctors on the platform, or receive a full refund.

Do doctors pay to be listed?

No. Doctors do not pay to join the platform, nor do they pay a membership fee. They cannot pay to appear at the top of the list or to be given special visibility. The patient is free to choose among all available professionals. 

Do you vet the providers?

Yes, all providers are vetted for their English language fluency as a first step. Then we verify and confirm that they have an active medical license and are in good standing to practice. We confirm their specialty, education, and any board certifications. A medical professional who has not passed the vetting process can never pay to be included. We then collect direct feedback on the providers from the patients as we aim to keep our standards high.

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