Job opening

Clinic Manager

Position type

Full-time

Location

Rome

We are seeking an outstanding and hard working clinic manager to oversee the daily operations of our new international clinic in Rome.

About DoctorsinItaly

DoctorsinItaly is an innovative startup, founded in 2018 and part of Bocconi University’s prestigious startup acceleration program. Our mission is to internationalize medicine through technology and education.

The post-pandemic world is increasingly digital and borderless, and people will be working, traveling, studying, and living wherever they wish.

This world needs culturally competent, passionate and caring doctors collaborating at an international level.

Our digital platform connects doctors who embrace these qualities to patients who are part of the international community of travelers, expatriates, and digital nomads, lowering the language and cultural barriers to accessing healthcare.

The network includes 12 medical centres in Italy specifically dedicated to English-speaking patients and trusted by embassies, consulates, and international organizations.

About the job

We are seeking a dedicated and capable clinic manager to oversee the daily operations of our new clinic in Rome.

Running a clinic requires you to wear many hats, so you must have adaptability, excellent decision-making skills, exceptional managerial abilities, superior communication and empathy, as well as the will and commitment to constantly provide excellent patient care.

Outstanding clinic managers are hands-on administrators who proactively address issues and ensure the clinic runs smoothly.

English proficiency is mandatory, as our patients come from all over the world.

Responsibilities of the Clinic Manager

  • Liaising with healthcare professionals
  • Reception and communication with patients at all stages of care
  • Overseeing clinic operations and staff duties
  • Guaranteeing the respect of hygienic norms and the internal regulation
  • Managing the clinic’s budget, billing system, and insurance claims
  • Ordering stock and supplies for the clinic and managing inventory
  • Overseeing the purchasing, maintenance, and repair of clinic equipment
  • Taking care of bureaucratic needs and duties
  • Developing procedures to deliver optimal patient care
  • Managing internal and external communications, and answering queries about the clinic
  • Performing the hiring, training, and performance evaluation of staff members

Desired Skills and Attitude

Running a clinic requires you to wear many hats, so you must have adaptability and excellent decision-making skills. A clinic manager must have the people skills to interact daily with doctors, nurses, patients, and families. 

Leadership skills are important for properly delegating tasks and motivating a cohesive workforce. Having analytical skills is a must for clinic managers to understand and implement the latest government regulations and company guidelines. 

The clinic manager should be detail-oriented with the organizational skills to keep clinical records and paperwork appropriately filed. 

Customer service skills are also essential for the clinic manager to quickly appease patient problems and create a family-like atmosphere.

  • Bachelor/Master’s degree
  • Experience in managerial roles, not necessarily in healthcare
  • Exceptional organizational skills and time management, keen eye for details
  • Strong computer literacy and ability to learn how to use new software fast
  • Exceptional interpersonal skills for liaising with patients, healthcare providers, and specialists, as well as the public
  • Disposition towards business growth and customer satisfaction
  • Strong results orientation, flexibility, proactivity, and ability to work independently
  • Ability to supervise and motivate staff to perform their duties efficiently, manage stress and create a great working environment.
  • Understanding of the healthcare system and medical terminology
  • Proficiency in managing billing, and working with suppliers to obtain best results
  • Entrepreneurial spirit and drive, strong sense of ownership and responsibility
  • Excellent written and verbal communication skills
  • Proficiency in English is mandatory, mother-tongue preferred
  • Advanced Italian is required

Benefits

  • Full time, long term contract
  • Above standard salary
  • Large bonus tied to results
  • Learning & development budget
  • Elegant working location in Rome’s historic center
  • Fast progress in your career
  • Medical assistance

DoctorsinItaly is an equal opportunities employer. We make recruiting decisions based on your skills, not on your age, gender, sex, preferences, religion, ethnicity, lifestyle, or on any part of your identity. We value your commitment to growth, your work ethics, and your empathy towards others.

At DoctorsinItaly we respect all species. There’s always a place for your furry friends at our office.

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